Every lead is backed by a 7-day quality guarantee. We want you confident enough to package the deal up for your investor — so if a lead is not as represented, we make it right.
What qualifies
Within 7 days of unlocking a lead, you can claim a refund or replacement if the lead is:
- Already sold or under offer such that it can no longer be acquired.
- Withdrawn from the market at the time of unlock.
- Materially inaccurate — e.g. wrong bedroom count, wrong property type, or factually wrong asking price stated in the pack.
What doesn't qualify
- Changes in your own investor's appetite or your own DD outcome.
- Variations in estimated figures (refurb, GDV, rent, yield) within a reasonable range — these are clearly labelled estimates.
- A vendor refusing your offer or negotiation outcome.
How to claim
Email deals@ukpropertydealsourcing.co.uk within 7 days of unlock with your account email, the lead reference, and a brief reason. We respond within 2 working days and will issue either:
- A full £197 refund to the original payment method, or
- A replacement credit for a comparable lead — your choice.
Outside 7 days
After 7 days a lead is considered accepted. We may still help at our discretion but a refund is not guaranteed.